We hope you and your families are staying safe and well during this time. As we enter another lock-down I wanted to update you about how things will be affected at Bean Oak Dental Care for the upcoming month, and possibly beyond.
Firstly, be reassured that we are open and we will be open for the foreseeable future. During this lock-down, dental services are to proceed, but even now, we are not at the level we were pre-Covid, and might not be able to be back at that level for a few months yet. As before, we are still prioritising emergency appointments as much as we can, but cannot promise that a same day appointment will always be available. We are completing our outstanding treatments during the previous lock-down, as well as patients targeted as vulnerable that need to be seen as soon as possible. If you are due an appointment after being seen as an emergency, and still haven’t got an appointment date yet, please do not hesitate to email or call us to check your appointment status, but be assured we are trying to get around to you as soon as possible.
In the surgery there are a number of changes to make your appointment with us safe as possible:
- There is a one-way system in the reception area for entrance and exit. Try to maintain social distancing in the surgery, and always bring a mask. Please try to maintain distance from our staff when you can
- Closed door policy which means no patients can wait in the waiting room. Please do not attend too early, we don’t want you to stand outside too long
- If you are elderly and attending by foot, please let reception know so we might be able to book you in early in the session and minimise your wait
- We are still checking temperatures of patients on arrival to the surgery (as well as each staff member each day)
- All patients must complete pre-screening COVID questionnaires
- We request that all payments should be done by card, not cash
One of the biggest issues with dentistry during Covid is the generation of aerosol water vapour and its clearance from a room after treatment. Initially, we have needed to leave each surgery empty for a whole hour between treatments, hence the reduced capacity. With recent Government guidance regarding air extraction and dentistry, we have invested in and will be installing a number of extractor units in each of the dental surgeries with the hope that this will enable us to be able to see more patients.
We wanted to thank you for your patience and continued understanding over these difficult few months. It has been a challenging time for a small local business like ourselves and for you all, and we really value your loyalty and support. A massive thank you all for the kind wishes and reviews over the last few weeks, it has really meant a lot.
If you have anything you want to discuss please email us at firstname.lastname@example.org, and we will get back to you as soon as we can, but please bear with us, as it might not be straightaway… we are trying though !
Sincerely and kind regards
DR ZAKI ANWAR
You may have heard that dental practices have been allowed to reopen for limited treatments from the 8th June.
Our practice will be reopening on the 15Th June. Although this will be welcome news for a lot of you, please be aware that this will not be business as usual, as the surgery will introduce a phased reopening over the next few months. Under current guidance we will be operating a closed-door policy, meaning entry to the practice will only be granted to those patients with a scheduled appointment. The practice will continue to be available via e-mail or telephone. You will not be allowed to walk in the surgery as normal.
The treatments you are offered may be limited to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient. All routine treatments previously booked before lockdown have been cancelled until further notice.
Also, we already have quite a large backlog of emergencies that has been created due to the lockdown, with some patients having to wait over 2 months for treatment that was considered not severe enough for the NHS Urgent Care Centres. We thank you all for your patience as we deal with these patients.
Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines, but it will take some time for dental surgeries to be back to ‘normal’.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. In the wake of Covid-19, we require much stricter protocols. These advanced protocols will require more time between patients and will make patient turnover much slower. Initially we might only be able to see a handful of patients a day.
Currently, there are still limitations to treatment we can offer, the main one being while the National Risk Level is at level 4, we cannot offer aerosol/ water spray generating procedures which include drilling and ultrasonic scaling. This will be a major limitation on treatments available. Some routine appointments are still not available and might not be available for some time to come. We will be getting in touch with patients that have contacted us during lockdown with emergencies during the coming weeks to arrange time to see them. You might not be able to see specific dentists initially, and it might take some time for us to offer that service.
Please remember this will be new for all of us, and bear with us as we adapt to our surgery protocols. We do not wish to make things harder for you guys, but it might feel that way to start with.
We have a long road ahead, and we thank you (again) for your continuing patience and understanding.
Sincerely and kind regards
Dr Zaki Anwar and the Bean Oak Dental team
Message from Principle Dentist Dr Zaki Anwar BDS
To all our patients/our family,
Firstly, I trust you and your loved ones are continuing to keep safe and well during this difficult time. We know how frustrating this time has been for you, as it has been for us in our inability to see you.
This post is regarding the actions we are taking about our reopening strategy in light of government direction from the Chief Dental Officer of England and growing scientific evidence regarding treating patients safely during the COVID-19 pandemic, and its risk of transmission to both patients and staff.
At the moment, the advice from the Chief Dental Officer for dentists is still to be closed for all routine dental treatment. If at the moment you are having any dental issues that you wish to discuss, please contact us via email at email@example.com, or if you are suffering from a severe dental emergency (severe pain, swelling or serious dental trauma), please call the Bean Oak Emergency Call line on 07748 837449 9am-4pm Mon-Fri (out of hours please call 111) to be triaged by one of our dentists. Any severe emergencies can be triaged by ourselves, and we can prescribe over the phone if necessary, but you can only be seen by a dentist at the NHS Urgent Care Centre that has been set up locally.
Moving forward, we are in the process of procuring advanced PPE and training our staff for the ‘new normal’ that the risk of Covid-19 transmission creates. Treatments defined as Aerosol Generating Procedures (AGPs) which create spray (such as high-speed drilling and ultrasonic scaling) are the ones most at risk to transmit Covid-19. This creates new boundaries for treatment which need to be defined, but even basic things will require a more advanced level of protection for both staff and patients.
Hopefully, we are looking to reopen in the middle of June, but this reopening will be a staggered process, with emphasis of treating a backlog of emergencies that the lock-down has created. It might be sometime before a lot of routine treatments will be available, and some treatment might have new limitations that the risk of viral transmission has imposed. It will not be business as normal, and we will appreciate your ongoing patience and understanding during this process. The feedback from you all during this lock-down has been amazing, and we really hope to see you and your families as soon as we can.
We are open one Saturday a month for Hygiene and private dental appointments.
Appointments are available from 9am to 1pm, please book early to avoid disappointment.
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Call us on 0118 9770969 or email us at firstname.lastname@example.org to find out more.